Drive Thru and Front of House Day Team Member Chick-fil-A Cottonwood

Our drive thru and front counter operations require great guest interaction and a sense of urgency. We are happy to train you on use of our ipad order taking systems and how to care for our guests at the cash register. 

Responsibilities & Character Standards include: 

• Maintains a sense of urgency while on the clock.
• Practices effective communication skills
• Hustles at opening and closing procedures.
• Encourages teamwork and a culture of accountability
• Maintains a positive and uplifting attitude towards fellow team members and guests.
• Demonstrates the Core 4 with every guest interaction. (Creates eye contact, shares a smile, Speaks Enthusiastically, & Stays Connected)
• Takes direction from leadership well. Appreciates and implements any feedback as “Teachable”
• Accurately fulfills the Recipe for Service, and Service Behaviors.
• Accurately fulfills LEAN systems (Prep, Thawing, Fileting, Chicken Entrees)
• Disciplined in the use of Pathways
• Enthusiastically enjoys interacting with guests and always prioritizes GUESTS > CLEAN > STOCK
• Is servant hearted to others. Extends the same grace and courtesy to team as they extend to guests.
• Stays on task and is not distracted with conversations and messing around with other team members while on the clock.
• Arrives on time to their schedule shifts and promptly ready to work
• Comes to work according to appearance and grooming guidelines set out in the handbook
• Remains confident, positive, and poised in busy situations.